The policy set forth below is provided in English only to avoid any misinterpretations caused by a language translation. If necessary, please seek the proper advice, or please do not use this site.
Policy for Cancellations and Refunds
Cancellation
You can cancel your reservation by calling our customer support helpline or visiting our office.
If a reservation with fewer than ten rooms:
Over 24 hours before the check-in date: FREE CANCELLATION
According to your reservations, a cancellation fee will be imposed if you cancel within 0–24 hours of the check-in date:
It includes
- the number of rooms
- Days Counted for the Event or Personal Use
- requesting Catrine services and other services.
The whole amount will be charged as a cancellation fee in the event of a no-show or improper cancellation notice.
If a reservation for at least 10 nights is cancelled:
Earlier than seven days from the check-in date: CANCELLATION IS FREE
A cancellation fee according to your bookings will be applied if you cancel within 0–7 days of your check-in date.
The whole amount will be charged as a cancellation fee in the event of a no-show or improper cancellation notice.
Refund
Approved Refunds will be processed within 48 hours of receiving a request, and payments are credited by the same method that was used to make the booking within 5-7 business days.
